Ulkoistettu b-to-b asiakaspalvelu, outbound

"Outsourcing became part of the business lexicon during the 1980s and refers to the delegation of non-core operations from internal production to an external entity specializing in the management of that operation.

The process of outsourcing formalises the description of the non-core operation into a contractual relationship between the client and the supplier. Under the new contractual agreement the supplier acquires the means of production which may include people, processes, technology, intellectual property and assets. The structure of the client organisation changes as the client agrees to procure the services of the outsourcer for the term of the contractual agreement.

The decision to outsource is often made in the interest of lowering firm costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of labor, capital, technology and resources." (Lähde Wikipedia engl.)
Ulkoistettu b-to-b asiakaspalvelu, outbound
"Ulkoistaminen tarkoittaa yrityksen (organisaation) osan tai tietyn osatoiminnan ostamista ulkopuoliselta yritykseltä (organisaatiolta). Esimerkkejä ulkoistamisesta ovat tietotekniikan hallinnointi ja ylläpito, siivous, vartiointi, työterveydenhoito, tuotteiden valmistus, sihteeripalvelut, muotoilu ja yrityksen ruokalan ylläpito." (Lähde Wikipedia suomi)

Kuva isompana Twangossa.
Kuva012.jpg - Twango